Privacy Policy & Data Protection

Operator: Haryana Pets Online (Strategic Partnership of Haryana Pets Online & Pets My Home)

Parent Entity: KRP Tech Solutions OPC Private Limited | Effective: January 2026

Welcome to Haryana Pets Online. We are committed to protecting your personal data through our unified operations between Haryana Pets Online and Pets My Home. This policy details how we handle information to ensure safe, legal, and ethical pet rehoming across Gurugram, Faridabad, and Haryana.

1. Data Collection & Purpose

We collect essential information to facilitate legal pet transfers and interstate transit permits. This includes:
  • Identification: Full Name and Email for health certificates and digital invoicing.
  • Communication: Verified Phone Numbers for real-time transit updates via WhatsApp.
  • Logistics: Complete Physical Address for fulfillment from our Gurugram (NCR) or Mohali (Haryana) hubs.

2. Fraud Prevention & Financial Safety

CRITICAL SECURITY NOTICE:

To prevent phishing and fraud, please adhere to the following:

  • Official Contacts: Only communicate via +91 99960 27773 (Support/Escalations).
  • Payment Protocol: We NEVER request payments via personal UPI IDs or personal QR codes.
  • Verification: Ensure all transfers are made strictly to "Pets My Home" or "Haryana Pets Online" Official Current Accounts.

3. Information Sharing & Legal Compliance

3.1 Internal Sharing: Your data is never sold to third-party marketers. We only share data within our internal partnership (Haryana Pets Online & Pets My Home) to coordinate vaccinations and delivery.
3.2 Social Media Privacy: We strictly protect your identity. We will NOT share your name, photos, or purchase details on our social media platforms (Instagram/Facebook/YouTube) unless we have received your explicit approval (e.g., for testimonials or "Happy Customer" feedback).

⚠️ Mandatory Government Disclosure

As a legally compliant entity, we are obligated to share transaction details, pet lineage records, and buyer contact information without prior consent if formally requested by the following authorities:
  • Law Enforcement: Cybercrime Cells & Legal Officials.
  • Tax Authorities: GST Council & Income Tax Department.
  • Animal Welfare: Animal Welfare Board of India (AWBI).
  • Environmental: Parivesh Officials & State Wildlife Departments.

4. Data Retention Policy

To ensure post-sales support and legal compliance, we adhere to strict retention schedules:
  • Successful Orders (365 Days): Data for completed orders is retained for one full year to honor our viral health guarantees (Parvo/Distemper) and provide growth support.
  • Cancelled Orders (240 Days): Data regarding cancelled or refunded orders is retained for 8 months to resolve banking disputes, audit trails, or chargeback verifications.

5. Your Privacy Rights

You have the right to request access to your data or ask for its permanent deletion. To exercise the "Right to be Forgotten," please contact our administration team. Data will be purged within 48 business hours, provided there are no active orders or legal transit requirements.

6. Official Corporate Channels

📞 Digital & Support Channels

Support Email: Support@haryanapets.in

Shipping/Logistics: Admin@haryanapets.in

Administration: admin@nearbypetstore.in

General Support: +91 99960 27773

📍 Registered Addresses

Haryana Pets Online (Logistics Hub)

No 9c, 2nd Floor,
Guruteg Bahadur Nagar,
Kharar, Mohali, Haryana

Pets My Home (NCR Hub)

Sector 14, DLF Phase 2,
Gurugram (Gurgaon),
Haryana - 122001

© 2026 Haryana Pets Online. Managed by Haryana Pets Online.
All Rights Reserved.
100% Secure & Transparent: Privacy Policy for Haryana Pets Online